Terms of Service

1. Agreement

These Terms form a binding agreement between you (and the organisation you represent) and Negletek. If you use the service on behalf of an organisation, you confirm that you are authorised to bind it to these Terms.

2. Definitions

"Service" means the Fonivo voice agent, web application, APIs, and website. "Customer" means the business or individual that registers an account. "Caller" means a person who communicates with the voice agent. "Customer Data" means data you or your callers provide through the Service, including call recordings and transcripts.

3. The service

Fonivo is a voice agent that answers, books, and sells on phone calls on behalf of businesses. We provide the Service on an "as available" basis and may add, change, or remove features over time to improve it.

We may perform maintenance and may, with reasonable notice where practical, modify or discontinue parts of the Service.

4. Accounts & eligibility

You must provide accurate account information and keep it up to date. You are responsible for safeguarding your credentials and for all activity under your account.

The Service is intended for business use by users who can form a binding contract under applicable law. It is not intended for use by children.

5. Acceptable use

You agree not to misuse the Service. You will not use it for unlawful, fraudulent, harassing, or deceptive purposes; to send spam or unsolicited communications in violation of law; to infringe others' rights; or to attempt to disrupt, reverse engineer, or gain unauthorised access to the Service.

We may suspend or limit access if we reasonably believe the Service is being used in violation of these Terms or in a way that risks harm to others or to the Service.

6. Customer responsibilities

You are responsible for using the Service lawfully. In particular, where you enable call recording and transcription, you are responsible for notifying callers and obtaining any consent required by the laws that apply to you and your callers.

You are responsible for the accuracy of the information you configure (such as business hours, pricing, and booking rules) and for any instructions you give the voice agent. You will obtain and maintain all consents and permissions needed for us to process Customer Data on your behalf.

7. Plans, trials, billing & taxes

Paid plans are billed in advance on the cycle shown at sign-up. Usage-based charges (such as call minutes) are billed according to your plan. Unless required by law, fees are non-refundable.

We may offer trials, which may convert to paid plans unless cancelled before the trial ends. Prices are exclusive of applicable taxes; you are responsible for any VAT or other taxes, except taxes on our income. We may change pricing with reasonable notice, effective from your next billing cycle.

8. Third-party services

The Service relies on third-party providers, including telephony, voice, and large language model providers, and may integrate with tools you choose to connect. Your use of third-party services is subject to their terms, and we are not responsible for them.

9. Intellectual property

We and our licensors own all rights in the Service, including its software, design, and trademarks. We grant you a limited, non-exclusive, non-transferable right to use the Service during your subscription, subject to these Terms.

You retain all rights in Customer Data. You grant us the rights needed to process Customer Data to provide and improve the Service as described in our Privacy Policy.

10. Confidentiality

Each party may receive confidential information from the other. The receiving party will protect it with reasonable care, use it only to perform under these Terms, and not disclose it except to those who need it and are bound by similar obligations, or as required by law.

11. Disclaimers

The Service is provided "as is" and "as available". To the maximum extent permitted by law, we disclaim all warranties, whether express or implied, including fitness for a particular purpose and non-infringement. We do not warrant that the Service will be uninterrupted, error-free, or that automated outputs will always be accurate.

12. Limitation of liability

To the maximum extent permitted by law, neither party is liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenue, or data. Our total aggregate liability arising out of or relating to the Service will not exceed the amounts you paid us in the twelve months before the event giving rise to the claim.

Nothing in these Terms limits liability that cannot be limited under applicable law.

13. Indemnification

You agree to indemnify and hold us harmless from claims, damages, and reasonable costs arising from your use of the Service in breach of these Terms or applicable law, including claims relating to your failure to obtain required consents for call recording.

14. Term & termination

These Terms apply for as long as you use the Service. You may cancel at any time, effective at the end of your current billing cycle. We may suspend or terminate access for material breach, non-payment, or where required by law.

On termination, your right to use the Service ends, and we will delete or return Customer Data in accordance with our Privacy Policy and applicable law.

15. Governing law

These Terms are governed by the laws of Greece and applicable European Union law, without regard to conflict-of-law rules. The courts of Athens, Greece, will have jurisdiction, subject to any mandatory consumer protections that may apply to you.

16. Changes to terms

We may update these Terms from time to time. When we make material changes, we will update the "Last updated" date and, where appropriate, notify you. Your continued use of the Service after changes take effect constitutes acceptance of the updated Terms.

17. Contact

For questions about these Terms, contact Negletek at hello@fonivo.io. We are based in Athens, Greece.