From phone number to autonomous calls in three steps.
No call-center build-out, no new hardware, no scripts to maintain. Connect your number, train Fonivo on your business, and switch it on. Here's exactly how setup works — and what happens on every single call.
Three steps to a phone line that works for you.
Most businesses go live in under ten minutes. Each step is self-serve, reversible, and stays in your control.
Connect your number
Point your existing phone number at Fonivo through Twilio. Your customers keep dialing the number they already know.
- Keep your current number — no porting required
- Routed securely through Twilio's carrier network
- Forward all calls, or just after-hours and overflow
Train it on your business
Upload your knowledge base and connect your tools. Fonivo learns your products, policies, hours, and the way you talk to customers.
- Add docs, FAQs, menus, and price lists as your knowledge base
- Connect WooCommerce, Shopify, CRMs, ERPs, calendars, or a custom API
- Set the tone, languages, and the rules for human handoff
Go live — it answers and acts
Switch Fonivo on and it handles calls 24/7, takes real action in your systems, and reports back on every conversation.
- Answers in Greek and English, natively, around the clock
- Books, orders, and updates records inside your software
- Logs every call and emails you a summary with the outcome
What happens on a call.
Every call runs through the same fast, reliable lifecycle — from the first ring to a logged summary in your inbox, in well under a second per turn.
- 01
Caller dials
A customer rings the number they already have for your business — no app, no menu, no waiting.
- 02
Twilio routes the call
Twilio's carrier-grade network answers instantly and streams the audio securely to Fonivo.
- 03
ElevenLabs handles natural speech
Speech-to-text and lifelike text-to-speech from ElevenLabs make the conversation feel human, in real time.
- 04
Fonivo understands intent + pulls knowledge
Fonivo works out what the caller actually wants and grounds its answer in your knowledge base — in their language.
- 05
Fonivo takes action via connectors
It books the appointment, places the order, or runs the lookup directly inside your store, CRM, ERP, or calendar.
- 06
Fonivo confirms to the caller
It reads back the result, confirms the details, and answers any follow-up — closing the loop on the call.
- 07
The call is logged and a summary is sent
Full transcript, the actions taken, and the outcome are recorded and emailed to you — searchable and exportable.
Every call logged, transcribed, and summarized.
The moment a call ends, the outcome lands in your call log — searchable, exportable, and synced to your tools.
Calls
Fonivo orchestrates. Best-in-class partners power the call.
You get one product to set up and one place to look — built on infrastructure trusted by the world's biggest companies.
Fonivo owns
- Knowledge — your products, policies, and how you talk
- Actions — bookings, orders, and lookups in your systems
- Orchestration — understanding intent and driving the call
- Logging — transcripts, outcomes, and summaries
Best-in-class partners
- TwilioTelephony — carrier-grade routing and call delivery
- ElevenLabsVoice — natural speech-to-text and text-to-speech
Questions about going live.
Yes. Fonivo connects to your current number through Twilio — there's no porting and nothing for your customers to relearn. You can forward every call, or only after-hours and overflow.
Most businesses are live within ten minutes: connect your number, add your knowledge base, and switch on the connectors you need. You can refine the knowledge and rules at any time afterwards.
You set the rules for human handoff. When a call falls outside what Fonivo should handle, it transfers to a person or takes a message — and you still get the full transcript and a summary.
Greek and English, natively, and it can switch between them mid-conversation based on the caller. More languages are on the roadmap.
See it answer your first call.
Connect your number, train Fonivo on your business, and let it answer, book, and sell — reporting back on every call.
Free 14-day trial · No credit card required